Need to return or exchange an item shipped by the UBUNTU online store?

UBUNTU will accept returns of current merchandise in original condition within 30 days of receipt, for replacement or refund of the purchase price at our option. Shipping and handling costs are non-refundable. Please note that we do not accept returns for discounted merchandise. If your order is incomplete, incorrect, or damaged, please email us at lifelinestore@ctcinternational.org, or call us at 512-769-4127. Our customer service hours are Monday – Friday 10am to 5pm CDT.

Send returns and exchanges to:
UBUNTU - 512 East Riverside Drive, Suite 270 Austin, TX 78704

Be sure to include a copy of your packing slip and please write the reason for the return or exchange. If your package is returned to us due to an incorrect or incomplete shipping address, there will be a [$5.00] re-shipping fee applied to have the package re-shipped.